1. Introduction

Breadyra ("we", "us", or "our") is an artisan bakery serving customers in Chile from our bakery at Bernardo O'Higgins 1147, Copiapó, Atacama. Our promise, "Freshly Baked Happiness in Every Bite!", reflects our commitment to offering artisan breads, croissants, cinnamon rolls, buns, baguettes, cookies, muffins, and cakes baked with care. This Privacy Policy explains how we collect, use, store, and share personal information when you browse our website, place an order, subscribe to bakery updates, or contact our team.

By using our website, you acknowledge the practices described in this policy. If you do not agree with them, please do not use the website or submit personal information to us.

2. Information We Collect

We collect information that you provide directly to us. This may include your full name, email address, phone number, delivery and billing address, order history, flavor preferences, dietary notes you choose to share, custom cake messages, pickup or delivery times, and the content of any messages you send through our contact form or by email.

We also collect certain technical information automatically when you visit our website. This may include your IP address, browser type, device type, operating system, pages viewed, time spent on each page, and the website that referred you to us. We use this information to keep the website secure and to understand how customers browse our bakery menu, from artisan breads to cookies and muffins.

Payments are handled by secure third-party payment providers. We do not store your full card number or security code on our own systems.

3. How We Use Your Information

We use the information we collect for the following purposes related to operating an artisan bakery and online ordering service.

To process and deliver your bakery orders, confirm payments, and send order updates such as confirmations, baking schedules, shipping notices, and tracking information for breads, pastries, cakes, and cookie boxes.

To manage changes, cancellations of unbaked custom orders, refunds when applicable, and to answer your questions about freshness, portion sizes, allergens you mention, and deliveries.

To improve our website, our bakery menu, and the ordering experience, for example by learning which loaves, croissants, cinnamon rolls, muffins, and cakes customers order most often.

To prevent fraud, abuse, and unauthorized access, and to comply with legal, tax, and accounting obligations in Chile that apply to food businesses and online sales.

To send you news about daily specials, seasonal bakes, and bakery offers, but only when you have chosen to receive them or when the law otherwise allows it. You can stop receiving marketing messages at any time without affecting your ability to place future orders.

4. Legal Basis for Processing

We process personal data when it is necessary to carry out a bakery purchase you requested, when we need to comply with a legal obligation, when you have given us your consent, or when we have a legitimate interest that does not override your rights, such as protecting our website and improving our services. We follow the requirements of applicable Chilean data protection legislation, including Law No. 19.628 on the protection of private life and the rules that update it.

5. Sharing of Information

We do not sell your personal data. We share information only with trusted partners who help us run our bakery business, including payment processors, courier and delivery companies, website hosting providers, email service providers, and analytics tools. These partners may use your information only to provide services to us and are expected to protect it appropriately.

We may also disclose information when required by law, by a court order, or by a competent authority, or when necessary to protect the rights, safety, and property of Breadyra, our customers, or others.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to remember items in your bakery cart, keep your session secure, and measure site performance. You can control cookies through your browser settings. Blocking some cookies may affect parts of the ordering experience, such as keeping croissants or loaves in your cart while you continue browsing the menu.

7. Data Retention

We keep personal information only for as long as necessary to fulfill the purposes described in this policy, including legal, tax, and accounting requirements, the resolution of disputes, and the enforcement of our agreements. Order records for bakery purchases are generally kept for the period required by Chilean law. Custom cake messages and dietary notes you share are retained only as long as needed to fulfill the related order and any follow-up support. When information is no longer needed, we delete it or anonymize it.

8. Data Security

We use technical and organizational measures designed to protect your personal information, including encrypted connections for our website forms and checkout, restricted access to customer data among bakery staff, and regular reviews of our systems. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we work continuously to protect your data while you order freshly baked goods online.

9. Your Rights

Depending on applicable law, you may have the right to access the personal data we hold about you, correct inaccurate information, request deletion of your data, object to or restrict certain types of processing, withdraw your consent at any time, and request a copy of your data in a portable format. To exercise any of these rights, please contact us using the details at the end of this policy. We may need to verify your identity before we respond, and we will answer your request within a reasonable time.

10. Children's Privacy

Our website is intended for adults and for families ordering bakery products with the supervision of a parent or legal guardian. We do not knowingly collect personal information from children under 14 years of age without parental consent. If you believe a child has provided us with personal data while browsing cakes or cookies, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our bakery services, technology, or legal requirements. The date of the latest revision appears at the top of this page. We encourage you to review the policy regularly. Continued use of the website after an update means that you accept the revised policy.

12. Contact

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact Breadyra:

Email: [email protected]

Phone: +56964832008

Address: Bernardo O'Higgins 1147, 1532819 Copiapó, Atacama, Chile